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Frequently asked questions

Your electric vehicle charging questions answered

Frequently Asked Questions

This is where you will find most answers. If you have a question that is not answered below, please contact us.


Domestic installations

  • How do home electric car chargers work?

    You can charge your electric car at any time of day and as often as you need to. It’s not always necessary to charge your car daily but drivers often choose to charge their car overnight. Overnight charging means you might be able to take advantage of cheaper off peak electricity rates and that your car is fully charged ready for the day ahead. You do not need to unplug once the battery is full, charging will stop automatically.

  • What will happen on the day of installation?

    Our installer will help choose the best position for your charger and will then fix the charger to an exterior wall by drilling into the wall. The mains power supply will need to be switched off briefly in order to install the RCBO (Residual current operated Circuit Breaker with Overcurrent protection) and connect it to the mains supply. Once the installation is complete our engineer will provide a full demonstration on how to use the charger and the engineer will require a sign off signature.

  • What is Active Load Management?

    Active Load Management protects the main cut out fuse at your property.  We fit a CT sensor over the main incoming power feed into the property.

    Once installed and configured, the charger monitors this consumption in real-time. In the event that charging would cause you to exceed the pre-set limit (usually 60amp), it automatically reduces the EV charging rate in order to protect your electrical wiring and avoid blowing the fuse in your meter whilst continuing to charge your vehicle.

  • How do you get the cable to go outside my property? Will you have to drill through walls?

    Our installer will need to drill a hole around 20mm in diameter and connect the cable to your mains distribution board/electricity supply meter. The cable will be neatly clipped to the wall between the distribution board and the ChargePoint.

  • Will the engineer need access to my property on installation day?

    Yes, they will need to access the mains distribution board/electricity meter inside your property.

  • I am moving house. Can you arrange for an engineer to move my EV charger to my new property?

    Yes, we can arrange for an engineer to move your existing vehicle chargepoint to a new property, however you cannot apply for a grant to cover the cost of moving an existing chargepoint.

  • How long does it take to install a home EV charge point?

    Most domestic installations take between 2-3 hours.

  • How quickly can you install a EV charger at my house?

    We can install your EV charger within 5 days subject to your network operator approval.

    Our simple to use survey will guide you through the process of applying for the £350 government grant.
    Subject to network operator approval we can supply and install your charger within 5 working days.

Grants for domestic chargepoints

Grants for commercial chargepoints