FAQ - Domestic EV Installations

• How do home electric car chargers work?

  You can charge your electric car at any time of day and as often as you need to. It’s not always necessary to charge your car daily but drivers often choose to charge their car overnight. Overnight charging means you might be able to take advantage of cheaper off peak electricity rates and that your car is fully charged ready for the day ahead. You do not need to unplug once the battery is full, charging will stop automatically.

• I am moving house. Can you arrange for an engineer to move my EV charger to my new property?

  Yes, we can arrange for an engineer to move your existing vehicle chargepoint to a new property, however you cannot apply for a grant to cover the cost of moving an existing chargepoint.

• How do you get the cable to go outside my property? Will you have to drill through walls?

  Our installer will need to drill a hole around 20mm in diameter and connect the cable to your mains distribution board/electricity supply meter. The cable will be neatly clipped to the wall between the distribution board and the ChargePoint.

• Will the engineer need access to my property on installation day?

  Yes, they will need to access the mains distribution board/electricity meter inside your property.

• How long does it take to install a home EV charge point?

  Most domestic installations take between 2-3 hours.

• What will happen on the day of installation?

  Our installer will help choose the best position for your charger and will then fix the charger to an exterior wall by drilling into the wall. The mains power supply will need to be switched off briefly in order to install the RCBO (Residual current operated Circuit Breaker with Overcurrent protection) and connect it to the mains supply. Once the installation is complete our engineer will provide a full demonstration on how to use the charger and the engineer will require a sign off signature.

FAQ - Domestic EV Grants

• How do I apply for a domestic grant?

  As an approved installer, we will apply for the grant on your behalf as part of the order process. Learn more on the EVHS website.

• Do I have to apply for a grant before I order my charger?

  As an approved installer, we will apply for the grant on your behalf as part of the order process.

• I am moving to a house with an old EV charger and I’d like a new one installed. Am I eligible for a grant?

  Yes, provided you have not previously received a grant.

• How do I know if my vehicle and chargepoint are eligible for grant funding?

  Check the list on the Government website. Alternatively, you can speak to a member of our knowledgeable team who will be happy to help.

• I already have one EV charger and received a grant for this. Can I apply for a grant for a second EV charger?

  Yes, you can apply for grants for up to two EV charging points at your property.

• What grants are available for domestic properties?

  The Office for Zero-Emission Vehicles (OZEV) provides grants to subsidise the cost of purchase and installation of an electric vehicle ChargePoint across England and Wales. The Electric Vehicle Homecharge Scheme (EVHS) grant covers up to 75% of the cost of one EV charge point and its installation, up to £350 incl. VAT.

  In Scotland, grants are issued by the Energy Saving Trust, with up to £250 per ChargePoint available, plus top-ups in some areas.

• How many chargepoints can I get grants for?

  Under the Office for Zero-Emission Vehicles (OZEV) grant scheme, you can claim for up to two charge points per household.

• Who is eligible for a grant?

  To qualify for a grant, you must:

  • Be the registered keeper of an eligible vehicle (or have ordered one)
  • Have your own off-street parking at your property
  • Install a smart charger model approved by the EVHS.